1. Rescheduling
Eligible appointments can be rescheduled online using the booking reference and the mobile number or email used at booking. Select an available replacement slot and confirm the change. Your booking reference remains the same.
2. Cancellation
Eligible appointments can be cancelled online using the same verification details. Once cancellation is confirmed, the appointment status changes to cancelled and the time slot is released for another patient.
3. Please change plans early
If you know you cannot attend, please reschedule or cancel as early as practical so the appointment can be offered to somebody else.
4. Late arrival and missed appointments
Late arrival may reduce the time available or require rescheduling. A missed appointment may be recorded as a no-show. If you still need an appointment, you can make a new booking or contact Krivera.
5. When online changes are unavailable
Completed, cancelled or otherwise closed appointments may no longer be changeable online. If the self-service option does not appear, contact Krivera by phone or WhatsApp for assistance.
6. Changes initiated by Krivera
In uncommon circumstances such as equipment maintenance, staffing or safety issues, Krivera may need to change an appointment. We will try to offer a suitable alternative and contact you using the details provided.